Vanessa Matos couldn’t believe what she was reading. "I was like, OK, this is a scam," she recalled of the letter she received in February. Her husband, she said, had the same reaction: "Yeah, this isn't real."
But it was. Ms. Matos's medical debt - more than $900 owed because of complications from surgery at the Massachusetts hospital where she had worked as a nurse - had been forgiven by strangers at a church she had never been to.
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