In an Angry America, a New Remedy Emerges: Compassion

As the head of a big-city hospital’s emergency department, Susan O’Mara has always focused on providing quick answers to people in crisis: A relative desperate for information. An injured person facing a very long wait. A colleague exhausted from dealing with fed-up patients. But until a special training a few months ago, O’Mara didn’t consider whether there were ways to be more compassionate in her response.