Twitter founder Jack Dorsey says if he could go back in time, he'd do some things differently. What does he have in mind?
Dorsey founded Twitter in 2006. But at TED 2019 in Vancouver, Canada, he confessed that he never imagined the series of scandals over its treatment of user data. Dorsey never imagined the hate speech and political campaigning.
He forgot this is the nature of the beast. Innovation is renewal, making things new. Technologies serve as delivery systems. But, as Neil Postman said in his work Technopoly: The Surrender of Culture to Technology, we tend to "see only what new technologies can do and are incapable of imagining what they will undo." Dorsey overlooked how innovation is an undoing project.
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