In this episode, worlds collide. One world is a monastery in New Mexico, where monks strive to remain tranquil in all circumstances. The other world is United Airlines, which is designed to test the patience of monks who strive to remain tranquil in all circumstances.
Or so it seems. Because it is easy to keep a steady pulse in the splendor and isolation of a desert. But on the phone with United? That is much, much harder.
Read Full Article »